Service

Personalised attention

Upon arrival at Fattoria Pagnana we will welcome you at the Reception desk for the formal check-in registration process and give you all the information about your apartment, the surroundings, the weekly calendar, maps and brochures, as well as answer any questions (services, transport, distances, best routes, etc..). If you arrive after the closing time of the Reception, we will leave an envelope for you at the Reception message board: with directions and keys to your apartment and an emergency number should there be any problem. For such arrivals, please come to the Reception desk the following morning to complete check-in registration and get all the information relative to your stay.


Reception desk hours

Winter (January – April and October - December)

Monday – Friday          08:30 – 12:30 and 14:00 – 18:00

Saturday and Sunday      by appointment only or planned check-in/check-out


Summer (May - September)

Monday – Friday         08:30 – 12:30 and 15:00 – 19:00

Saturday                   08:30 – 12:30 and 14:00 – 19:00 depending upon arrivals

Sunday                     15:00 – 19:00


Information, Planning and Booking Service

Before your arrival or once with us, do not hesitate to ask for advice and assistance for planning day trips, museum tickets and guided tours, suggestions about places off the beaten track, interesting and unusual activities, places to go with children, or other small but special requests (gifts, flowers, special dinner reservations, etc.), and last but not least regarding shopping, where to buy antiques, crafts, fashion (factory outlets), and much more.


Children and youngsters

For us, family is one of the most important values and therefore we always have an eye towards our younger guests. We ask that you let us know the number and age of your children. Obviously we have beds for the little ones (travel version with the sides in material). If necessary, we can recommend trustworthy babysitters.


Pools

In the centre of the Borgo there is a pool of 12 x 6 meters and there is a second pool at the Loggiato of 10 x 5 meters. They are both suitable for children. However, there is no lifeguard. Children should always be kept under supervision by a parent or responsible adult. Neither of the pools are heated and are covered during the winter months. The poolside solarium is equipped with sun loungers, parasols and gazebos.


Tennis

At the Borgo there is a tennis court available for all guests (we do supply rackets or balls). In high season it may be necessary to book in a playing time in advance. 


Play Area

At Borgo guests may find a little playground area for children, table tennis, a football pitch and a volleyball court.


Bicycles

Cyclists, professional and amateur, can find everything you need: Garmin routes, shelter for bikes, maintenance kit etc.


Cars

Close to Borgo and Loggiato there are covered car ports which are free and exclusively for the use of our guests. These are not guarded parkings.


Hairdryers

The apartments do not have hairdryers.


Converters and adapters

Unfortunately, we are have a very limited number of electrical adapters and converters, only relative to a few countries. We recommend that you bring what is suitable for Italian electrical outlets.


Dining with us

Weekly in high season, so as to mix with the other guests and share an evening with friends, we organize a typical Tuscan grill and/or pizza night. To ensure good service, we have set a minimum and maximum number of participants: so please indicate your interest at the Reception desk as soon as possible.