Service

Personalised attention

Upon arrival at Fattoria Pagnana we will welcome you at the Reception desk for the formal registration check-in process and give you all information about your Alla Pagnana B&B apartment, the surroundings, the weekly calendar, maps and brochures, as well as answer any questions (services, transport, distances, best routes, etc..) If you arrive after the closing time of the Reception, we will leave an envelope for you at the Reception desk: with directions, the keys to your apartment and an emergency number in case there should be a problem. In such cases, please come to the Reception desk the following morning to complete registration check-in, pay any amount due and get all the information relative to your stay.


Reception desk hours

WINTER

Monday - Friday               08:30 – 12:30 and 14:00 – 18:00

Saturday and Sunday            by appointment only or planned check-in/check-out

 

SUMMER

Monday – Friday: 08:30 – 12:30 and 15:00 – 19:00

Saturday: 08:30 – 12:30 and 14:00 – 19:00 depending upon arrivals

Sunday: 15:00 – 19:00


Information, Planning and Booking Service

Before your arrival or once with us, do not hesitate to ask for advice and assistance for planning day trips, museum tickets and tour bookings, suggestions about places off the beaten track, interesting and unusual activities, places to go with children, or other small but special requests (gifts, flowers, special dinner reservations, etc.), and last but not least regarding shopping, where to buy antiques, crafts, fashion (factory outlets), and much more.


Children and youngsters

For us, family is one of the most important values and therefore we always have an eye towards our younger guests. We ask that you let us know the number and age of your children. Obviously we have beds for the little ones (travel version with the sides in material). If necessary, we can recommend trustworthy babysitters.


Gluten-free

Let us know of any food intolerances: our breakfasts can be gluten-free, no-lactose, yeast-free etc


Pools

At the Loggiato there is a pool of 10 x 5 meters and there is a second pool in the center of the Borgo of 12 x 6 meters. They are both suitable for children. However, there is no lifeguard. Children should always be kept under supervision by a parent or responsible adult. Neither of the pools are heated and are covered during the winter months. The poolside solarium is equipped with sun loungers, parasols and gazebos.


Tennis

At the Borgo there is a tennis court available for all guests (we do not have rackets or balls). In high season it may be necessary to book in a playing time in advance.


Play Area

At the Borgo there is a small area suitable for soccer and volleyball.


Bicycles

Cyclists, professional and amateur can find everything you need: Garmin routes, shelter for bikes, maintenance kit etc..


Cars

Close to the Bed & Breakfast there are covered car ports which are free and exclusively for the use of our guests. These are not guarded parkings.


Hairdryers

The Alla Pagnana B & B apartments do not have hairdryers.


Converters and adapters

Unfortunately, we are have a very limited number of electrical adapters and converters and only relative to a few countries. We recommend that you bring what is suitable Italian electrical outlets.


Dining with us

In high season, so as to mix with the other guests and share an evening with friends, we organize weekly a typical Tuscan grill and/or pizza night. To ensure good service, we have set a minimum and maximum number of participants: so please indicate your interest at the Reception desk as soon as possible.